Shipping policy

SHIPPING POLICY

Orders are processed within 1–3 business days after confirmation.
Once dispatched, delivery times may vary depending on your location.

South Africa:
Standard delivery typically takes 2–5 business days.

International:
Delivery times vary by destination and may take 5–15 business days.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and selected delivery method.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email with tracking details.

DELAYS

Please note that delivery times are estimates and may be affected by external factors such as courier delays, customs processing, or peak periods. DesignedOffstage is not responsible for delays once an order has been handed over to the courier.

INTERNATIONAL SHIPPING & DUTIES

For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are not included in the order total.

INCORRECT ADDRESS

Please ensure all shipping details are correct at checkout. DesignedOffstage is not responsible for orders shipped to incorrect addresses provided by the customer.

LOST OR STOLEN PARCELS

Once an order has been marked as delivered by the courier, DesignedOffstage is not liable for lost or stolen parcels. If you experience an issue, please contact the courier directly or reach out to us for assistance.